Privacy Policy

Privacy Policy

Your privacy and data protection are our top priorities

Last updated: December 2024

MarinArabia ("MarinArabia", "we", "us", or "our") is committed to protecting your privacy and handling your personal data in a transparent and secure manner.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use the MarinArabia platform, including our website, applications, and related services (the "Platform").

For the avoidance of doubt, MarinArabia operates as a technology platform that facilitates connections between users and independent service providers, and does not provide charter or maritime services.

MarinArabia does not sell personal information to third parties.

Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

  • your name, email address, and phone number
  • account registration details, profile information, and preferences
  • booking inquiries, preferences, and history
  • communication preferences and correspondence with us or Providers

Where applicable, payment-related information may be collected and processed by independent third-party payment service providers. MarinArabia does not store or control full payment card details.

Automatically Collected Information

When you use our platform, we may automatically collect:

  • device and technical information, such as IP address, browser type, operating system, and device identifiers
  • Usage data (pages visited, time spent, click patterns)
  • approximate location information derived from your device or IP address, where permitted by law or with your consent
  • Cookies and similar tracking technologies

Such information is used to operate, maintain, and improve the Platform, enhance user experience, and ensure security.

How We Use Your Information

We use the collected information for various purposes:

  • operating and maintaining the Platform
  • facilitating communication and interactions between Users and Providers, including in relation to booking inquiries and arrangements
  • responding to inquiries, requests, and providing customer support
  • sending service-related communications and updates
  • sending marketing communications, where permitted by law or with your consent
  • improving, analyzing, and optimizing the Platform and user experience
  • ensuring the security, integrity, and proper functioning of the Platform
  • detecting, preventing, and addressing fraud, abuse, or unlawful activity
  • complying with applicable legal and regulatory obligations

We process personal information only where we have a valid legal basis to do so under applicable law.

Information Sharing

We may share your information in the following circumstances:

With Partner Companies

We share necessary booking information with yacht companies and service providers to fulfill your reservations.

Service Providers

We may share information with third-party service providers who assist us in operating our platform, processing payments, or providing customer support.

  • payment processing providers
  • hosting and infrastructure providers
  • customer support and communication tools
  • analytics and performance services

Such third parties are authorized to use your information only as necessary to provide services to us and are subject to their own privacy obligations.

Legal Requirements

We may disclose information when required by law or to protect our rights, property, or safety.

  • comply with legal obligations or regulatory requirements
  • enforce our Terms of Service or other agreements
  • protect the rights, property, or safety of MarinArabia, Users, Providers, or others

Business Transfers

We may share or transfer your information in connection with any merger, acquisition, restructuring, or sale of assets, subject to applicable data protection requirements.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Such measures include, but are not limited to:

  • Encryption of sensitive data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication measures
  • Employee training on data protection

While we take reasonable steps to safeguard your information, no method of transmission over the internet or method of electronic storage is completely secure. Accordingly, we cannot guarantee absolute security.

Users acknowledge and agree that:

  • any transmission of information is at their own risk
  • MarinArabia is not responsible for security breaches arising from factors beyond its reasonable control, including unauthorized access to user devices or third-party systems

Providers and Third-Party Data Responsibility

Users acknowledge and agree that Providers are independent third parties who may receive personal information in connection with booking inquiries or arrangements made through the Platform.

MarinArabia does not control and is not responsible for how Providers collect, use, store, or process personal information once it has been shared with them.

Providers may act as independent data controllers with respect to personal information they receive. Users are encouraged to review the privacy policies or practices of any Provider before sharing personal information.

Data Breach and Security Incidents

In the event of a data breach or security incident affecting personal information, MarinArabia will take appropriate steps to investigate, mitigate, and respond to the incident in accordance with applicable laws and regulations.

Where required, we will notify affected individuals and relevant authorities within the timeframes prescribed by applicable law.

We maintain internal procedures designed to detect, respond to, and manage potential security incidents.

Your Rights

Depending on your location, you may have the following rights:

  • Access to your personal information
  • Correction of inaccurate information
  • Deletion of your personal information
  • Restriction of processing
  • Data portability
  • Objection to processing
  • Withdrawal of consent

To exercise any of these rights, you may contact us using the contact details provided in this Privacy Policy.

We may request additional information to verify your identity before processing your request.

Please note that these rights are subject to certain legal limitations and may not apply in all circumstances.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our platform. You can control cookie settings through your browser preferences.

Cookies are small text files stored on your device when you access or use the Platform.

Types of Cookies We Use:

  • Essential Cookies: necessary for the operation and functionality of the Platform and cannot be disabled without affecting core features
  • Performance Cookies: help us understand how Users interact with the Platform, including usage patterns and performance metrics
  • Functional Cookies: enable the Platform to remember your preferences and settings
  • Marketing Cookies: may be used to deliver relevant advertisements and measure the effectiveness of marketing campaigns

Cookie Consent and Control

Where required by applicable law, we will obtain your consent before placing non-essential cookies on your device.

You may control or disable cookies through your browser settings. However, please note that disabling certain cookies may affect the functionality and performance of the Platform.

Some cookies may be placed by third-party service providers, such as analytics or advertising partners, and are subject to their respective privacy policies.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

In determining appropriate retention periods, we consider factors such as:

  • the nature and sensitivity of the information
  • the purposes for which it was collected and processed
  • legal, regulatory, tax, accounting, or reporting requirements
  • the need to resolve disputes, enforce agreements, or prevent fraud and abuse

We may retain certain information for a longer period where necessary to comply with legal obligations or to protect our legitimate interests.

When personal information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it.

Please note that some information may be retained following account closure where necessary for legal, regulatory, or legitimate business purposes.

International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers.

Such transfers may occur for the purposes of operating the Platform, providing services, or engaging third-party service providers.

You acknowledge that data protection laws in these countries may differ from those in your jurisdiction.

Where applicable, MarinArabia takes reasonable steps to ensure that appropriate safeguards are in place to protect your personal information, including the use of contractual protections and other legally recognized mechanisms.

By using the Platform, you consent to the transfer of your information as described in this Privacy Policy, to the extent permitted by applicable law.

Children's Privacy

Our platform is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

If we become aware that personal information has been collected from a person under the age of eighteen (18) without appropriate authorization, we will take reasonable steps to delete such information as soon as practicable.

If you believe that we may have collected personal information from a minor, please contact us using the details provided in this Privacy Policy.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Any changes will become effective upon posting the updated Privacy Policy on the Platform and updating the “Last updated” date.

Where appropriate, we may also provide additional notice of material changes through the Platform or other communication channels.

You acknowledge and agree that:

  • it is your responsibility to review this Privacy Policy periodically
  • continued use of the Platform after any changes become effective constitutes acceptance of the revised Privacy Policy

MarinArabia shall not be liable for any failure by Users to review updated versions of this Privacy Policy or for any consequences arising from continued use of the Platform following such changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: contact@marinarabia.com

Phone: 0097455101243

Address: Qatar, Doha

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