Cookie Policy

What Are Cookies?

Cookies are small text files that are stored on your device when you visit our website. They help us provide you with a better browsing experience by remembering your preferences and understanding how you use our platform.

How We Use Cookies

We use cookies for several purposes:

• Essential Functionality: To ensure our platform works properly and securely
• User Experience: To remember your preferences and settings
• Analytics: To understand how visitors use our platform
• Marketing: To show relevant advertisements and promotions
• Security: To protect against fraud and unauthorized access

Types of Cookies We Use:

Essential Cookies:

Required for platform functionality

• Authentication cookies (keep you logged in)
• Security cookies (protect against fraud)
• Session cookies (maintain your session)
• Load balancing cookies (ensure proper platform performance)

Performance Cookies:

Help us understand how you use our platform

• Google Analytics (usage statistics)
• Error tracking (technical issue detection)
• Performance monitoring (load times and system behavior)

Functional Cookies:

Remember your preferences and settings

• Language preferences
• Location settings
• Booking form data
• User interface customization

Marketing Cookies:

Used to deliver relevant advertisements

• Social media tracking pixels (e.g., Facebook, Instagram, Twitter)
• Retargeting cookies (to display relevant offers)
• Affiliate tracking cookies (track referral sources)

Third-Party Cookies

We may use third-party services that set their own cookies:

Payment Services

• Stripe (secure payment processing)
• PayPal (payment facilitation)
• Banking/payment gateways

Analytics Services

• Google Analytics (website usage analysis)
• Mixpanel (user behavior tracking)
• Hotjar (user experience insights)

Marketing Platforms

• Facebook Pixel (social media advertising)
• Instagram Business Tools (marketing insights)
• Twitter Ads (promotional campaigns)

Customer Support Tools

• Intercom (live chat functionality)
• Zendesk (support ticket system)
• Help Scout (customer communication)

These third parties operate under their own privacy and cookie policies, and we are not responsible for their practices.

Third-Party Services Disclaimer

The Platform may integrate or rely on third-party services, including but not limited to payment processors, analytics providers, advertising networks, and customer support tools.

The Service Provider does not control, endorse, or assume any responsibility for the practices, policies, or actions of such third parties.

Any interaction, transaction, or data exchange between the user and any third party is conducted solely at the user’s own risk.

The Service Provider shall not be liable for any loss, damage, or claim arising from or related to the use of third-party services or cookies.

Cookie Management

Your Choices

You can control or disable cookies through:

• Your browser settings (block, delete, or restrict cookies)
• Our cookie consent banner or settings (where available)

Most web browsers allow you to control cookies through their settings preferences. You can:

• Block all cookies
• Block third-party cookies
• Delete existing cookies
• Receive notifications before cookies are set

Opt-Out Options

You may opt out of certain tracking tools through:

• Google Analytics Opt-Out
• Facebook Ad Preferences
• Your Online Choices (industry tools)

User Consent to Cookies and Tracking

By accessing or using the Platform, the user expressly acknowledges and agrees to the use of cookies and similar tracking technologies in accordance with this Policy.

Where required by applicable law, non-essential cookies shall only be activated upon the user’s consent through the Platform’s cookie consent mechanism.

The user may withdraw or modify consent at any time through the available settings; however, such withdrawal may affect the functionality and performance of the Platform.

Continued use of the Platform following any updates to this Policy shall constitute acceptance of such changes.

Impact of Disabling Cookies

If you disable cookies, some features of our platform may not work properly:

• You may need to log in again for each session
• Some forms may not retain your information
• Personalized recommendations may not be available
• Booking process may be less streamlined
• Analytics data may not be collected (affecting platform improvements)

Data Retention

Cookies have different lifespans:

• Session Cookies: Deleted when you close your browser
• Persistent Cookies: Remain until deleted or expired (typically 30 days to 2 years)
• Analytics Cookies: Usually expire after 26 months
• Marketing Cookies: Typically expire after 30-90 days

Updates to This Policy

We may update this Cookie Policy at any time to reflect changes in our practices or legal requirements.

Any updates will be posted on this page, and your continued use of the Platform constitutes acceptance of the updated Policy.

Limitation of Platform Responsibility

The Platform operates as a technology-based interface and does not assume responsibility for how cookies are used by third parties or how collected data is processed outside the Platform’s direct control.

The Service Provider does not guarantee uninterrupted, error-free, or secure operation of cookie-based functionalities, analytics tools, or tracking systems.

To the maximum extent permitted by law, the Service Provider shall not be liable for any direct or indirect loss, including but not limited to data loss, privacy impact, system malfunction, or unauthorized access arising from the use of cookies or tracking technologies.

Your Rights

Depending on your location, you may have rights related to cookies and tracking technologies:

• Right to access information about cookies used
• Right to opt-out of non-essential cookies
• Right to withdraw consent for marketing cookies
• Right to lodge complaints with supervisory authorities

Children's Privacy

The Platform is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children through cookies or similar technologies. If we become aware of such collection, we will take appropriate steps to delete the data.

Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us: